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Angebot 9 von 84 vom 08.06.2026, 16:11

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Andercore GmbH

The AI-driven trade platform transforming industrial supply in infrastructure, energy, and construction materials. It connects vetted suppliers across Asia, Europe, and the GCC region with local demand through a single integrated platform.

The company has scaled to triple-digit-million GMV, operates across six international markets, and is rapidly expanding toward profitability. With a team of 80+ people across Berlin (HQ) and Asia, it is building the world’s first industrial-grade AI operating system for materials – redefining how global trade works in one of the world’s largest and most essential industries.

The company is backed by top-tier investors as well as global institutional banking partners, having recently closed its $40m series B - Atomico, Project A, and Invent Capital with institutional backing from Commerzbank and KfW.

Customer Experience Analyst

Tasks:

  • Architect and implement a best-in-class post-sales strategy for the DACH market, serving as the expert for all customer-related initiatives and elevating their lifetime value.

  • Proactively identify and resolve complex customer challenges, utilizing creative problem-solving to ensure customer satisfaction while leveraging insights to drive improvements.

  • Design, champion, and operationalize highly scalable processes that enhance customer experience, working in tandem with other internal teams to ensure operational excellence.

  • Manage end-to-end post-sales journeys, including onboarding, claims handling, and delivery issues, to ensure the successful resolution of customer queries, whether large or small.

  • Drive critical cross-functional alignment with Tech, Logistics, and other departments, ensuring customer insights directly inform roadmaps.

  • Execute high-touch, multi-channel communication, engaging directly with customers via phone and email to resolve inquiries and provide a premium support experience.

Requirements:

  • You are enrolled in a university or have recently graduated and you are looking to gain work experience in a fast paced venture backed environment (minimum 6 months).

  • Deeply curious and passionately aligned with the vision of hyper-growth startups, eager to contribute to scaling.

  • You are motivated and passionate about new ideas and possess a creative solution oriented mindset.

  • Excellent analytical and communication skills in German and English. C1 German is required for this role.

What we offer:

At Andercore, you’ll join a fast-growing company transforming global materials trade in a $300B+ market opportunity. Working alongside an experienced international team, you will take on real responsibility from day one and see the direct impact of your work on a platform connecting suppliers and buyers across global markets.

The role offers a steep learning curve, strong ownership, and the opportunity to grow quickly within a company scaling across multiple regions. If you’re motivated to take accountability, learn fast, and help shape the future of global supply chains, Andercore offers a unique place to build your career
ent.

How to apply: