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Angebot 137 von 292 vom 11.09.2024, 18:03

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bookingkit GmbH - Shape the Future of the Tours, Activities, & Attractions Industry with Us!

As a market leader in Software-as-a-Service for the experience sector, bookingkit is on a mission to revolutionize and digitize the European market for experience providers, right from the vibrant heart of Berlin. Our web-based all-in-one solution supports all critical processes for providers and marketers, from booking and management to payment and online marketing.

With cutting-edge technology, partnerships with renowned global platforms like TripAdvisor, GetYourGuide, and mydays, a fantastic team, and immense market potential, we are looking for passionate collaborators with fresh ideas, drive, energy, and a love for our vision of digitizing the experience market and all our customers – from outdoor adventures to indoor activities, from cooking classes to paintball.

Our 2025 strategy is set in stone, and we are committed to directly transforming the tours, activities, and attractions market.

Are you ready for a challenge? Do you want to grow personally and professionally? Do you want to learn from the best? Then you’ve found the right place! Join our team and become a “bookingkid”!

Customer Support Working Student (d/f/m)

We are currently looking for a motivated Working Student to join our Customer Support team!

  • An average of 20h per work week, with the possibility of increasing during semester breaks -

Working field:

  • Answering customer inquiries via chat/email, providing solutions, and maintaining professional relationships with our customers.
  • Liaising with internal teams (customer success, product & tech) to investigate solutions for our customers.
  • Working on back-office tasks.
  • Helping with the maintenance of help center articles and translations.

Requirements:

  • You are currently enrolled in a university for at least 6-8 more months.
  • You are fluent in English and Italian or German.
  • You communicate clearly, effectively, and professionally.
  • You solve problems efficiently and pay attention to detail.
  • You demonstrate empathy and patience.
  • You work well in a team and collaborate effectively.

Extra awesome if you have:

  • Technical Proficiency: Familiarity with relevant software tools and CRM systems.
  • Language skills in other major European languages (e.g. German & French).

What we offer:

Real Responsibilities: You won’t just be standing at the copier or making coffee. You’ll take on real projects and gain deep insights into the startup world, with regular coaching sessions and feedback to help you achieve your goals. You can even write your thesis with us!

A Supportive Team: Work with 90 wonderful colleagues from 17 different nations and collaborate with the best in the industry. Through team activities and events (like bookingkit university, monthly BBQs, and more), you’ll have the chance to network with other students and professionals.

Work-Life-Study Balance: We know how important it is to balance work and study. That’s why we offer flexible working hours and the option to work from home, with high-quality technical equipment that you can use privately as well.

Perks & Benefits That Reflect Our Great Culture:

  • 100% Remote Work: Prefer working from the office? Some of our team members do, too. You’re welcome to join us in our sunny Berlin office. We also have a generous mobile work policy, allowing you to work from almost anywhere for part of the year!
  • Corporate Discounts: Take advantage of discounts through partner programs with other startups like GetYourGuide.
  • Flat Communication: Open communication between teams and leads is standard at bookingkit.
  • Annual Travel Subsidy: As part of the tourism and events industry, we love travel! Even today, we offer up to €156 annually for personal travel to each bookingkid.
  • Public Transport Subsidy: We contribute to your public transport costs in EU countries. Depending on your location, this could cover more than 50% of your total transportation costs.
  • Gym Membership Subsidy: We support Urban Sports Club and GymPass memberships in Germany to help our bookingkids stay active.
  • Team Events: Our famous bookingkit BBQs in Berlin happen several times a year! We also have summer and winter events where even former bookingkids return to catch up with us.
  • Charity Day: We love when bookingkids give back to the community. We support you with an extra day off for charity work.
  • Airport/Train Office Day: If you’re traveling and can’t take calls, you can still work instead of taking a day off.
  • Child Sick Days: We offer 10 paid days for child sick leave.

How to apply:

Meet Your Team:

  • Supervisor: Laura (Head of Customer Support and Success)
  • Björn (Expert Customer Support Manager DACH)
  • Fabian (Senior Customer Support Manager DACH)
  • Antonia (Customer Support Manager DACH/IT)
  • Joel (Customer Support Manager - Web Development)
  • Tornike (Junior Customer Support Manager)
  • Vanessa (Customer Support Working Student)

Interview Process:

  1. Intro Call (15 min.) with Mariam (Recruiter)
  2. Hiring Manager Interview (30 min.) with Laura
  3. Meet-The-Team (20 min.) with the entire Customer Support team

Interested? Learn more about this exciting opportunity and apply here: https://careers.bookingkit.com/jobs/3741360-customer-support-working-student-d-f-m-italian-and-or-german-speaking ✍